Managing poor performance can be daunting, with perceptions of difficult conversations, confrontation and disruption. And those perceptions can sometimes be justified, if managers don’t have the right skills to approach the process effectively.
But the only alternative is to ignore or gloss over poor performance, which carries its own costs in terms of lower productivity and business performance. That will invariably affect the morale of the wider team, and it often leads to disciplinary and grievance issues, with all the associated costs.
The conversation isn’t always what it seems. First, step back.
The most common mistake is to address the performance itself, without first identifying its root causes. Are there external factors at play? Has the individual’s role been properly described to them? Have they been trained sufficiently to understand ‘what good looks like’? Or have they, in fact, been set up to fail?
With the right foundations in place, managing poor performance isn’t always the uphill struggle it can first seem.
This is a highly interactive course, led by one of our HR consultants who’ll share their own experiences of managing poor performance, the pitfalls and how to avoid them.
You’ll develop the skills to assess the wider factors, and the skills to plan, conduct and record difficult conversations, being clear on outcomes. You’ll also learn to recognise when the time has come to move to a formal process, and how to proceed.
Team Leaders, Supervisors, Middle and Senior Managers, Business Owners.
Thursday 23rd January 2020, 9.30am - 4.30pm
Traintogether Training Suite, 128a High Street, Holywood BT18 9HW
£295 ex VAT, including lunch and refreshments